Conference itSMF: AI in IT services

itSMF Czech Republic (The IT Service Management Forum) plays a key role in sharing know-how and the latest trends in IT service management. An important part of itSMF is also the support of certifications and standards in the field of ITSM, such as ITIL.

As Pumped focuses on providing ITIL training, we are proud to be partners of this conference. This gives us the opportunity not only to absorb the latest developments in the industry but also to bring the most up-to-date information and practical experiences to participants in our courses.

Conference topics

• How IT operations have changed since AI became more accessible
• The impact of AI on IT projects
• How IT security is influenced by AI
• Who benefits from artificial intelligence and who is at risk
• Limits and risks of AI in Service Management
• Risks
• Technological perspective (AI, AR, IoT, Big Data, ML/DL, AIOps, etc.)
• Customer perspective (CX)
• Best practices/continual improvement
• Trends in the workforce

You can find the complete program and speakers on the itSMF conference website.

One of the speakers is our instructor Luboš Fryc. At the conference, he will be discussing "Ecosystem Architecture - New Thinking for Practitioners in the Age of AI." The presentation will be an excellent complement to our regular cybersecurity training sessions organized with Luboš.

Name	Code	Language	Course duration	Form	Event date	Price
Cyber Security Architect I.	PU23010119-0002		2 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	open term	18 900 Kč
Cyber Security Architect II.	PU23010120-0002		2 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	open term	19 900 Kč

The conference will provide insights into new trends, challenges, and benefits associated with the integration of artificial intelligence into the field of IT service management.

We look forward to meeting you at this inspirational event.