Emotional intelligence: The key ingredient for success

Emotional intelligence is a crucial factor that determines how successful you will be in leading people, communicating in a team and managing stress. Why is high emotional intelligence welcomed at work and how to develop it?

What is emotional intelligence?

The term emotional intelligence (EI) was first used by psychologists Peter Salovey and John D. Mayer (1990). In their academic article Emotional Intelligence, they defined it as the ability to

recognize own emotions as well as the emotions of others,
differentiate between them,
use this awareness to guide own thinking and behavior.

The boom thanks to Daniel Goleman

This concept became popular after the publication of the book Emotional Intelligence by Daniel Goleman in 1995. Goleman expanded the original definition and began to emphasize the practical aspects of emotional intelligence. His work was instrumental in popularizing the idea that emotional intelligence is as important, if not more important, than traditional intelligence (IQ).

Goleman's book and his subsequent research had a huge impact on the fields of psychology, education and management, where EI came to be seen as a key factor for successful leadership, teamwork and interpersonal relationships.

Why is high emotional intelligence valued in the workplace?

Better communication - People with high EI are better able to understand their own emotions and the emotions of others. This improves their ability to communicate and maintain quality working relationships in teams and with customers.
Greater resistance to stress - High EI helps inndividuals manage stress and pressure in the work environment. They can handle difficult situations, stay calm, and maintain focus, leading to better decision-making.
Stronger leadership - Great leadership requires empathy, active listening, and the ability to inspire others. Emotionally intelligent leaders understand their employees' needs and provide meaningful support.
Adaptability and conflict resolution - Workplace changes and conflicts are inevitable. Emotionally intelligent individuals are more adaptable and handle change with ease. Their empathy and self-awareness allow them to resolve conflicts constructively.
Higher engagement and motivation - People with high EI understand their own motivations and can inspire those around them. They set meaningful goals and stay committed to achieving them.

How to develop emotional intelligence?

Building emotional intelligence requires regular practice. Focus on self-awareness, emotional regulation, and improving empathy. You can also consider taking an emotional intelligence course.

1. Practice self-awareness

Keep an emotion journal. Write down situations that triggered strong emotions and analyze your reactions. This helps you recognize behavioral patterns.

Ask for feedback from colleagues and friends. Understanding how others perceive you provides valuable insights into your emotional impact.

Practice mindfulness. Regular meditation can help you become more aware of your thoughts and feelings.

2. Learn to regulate your emotions

Pause before reacting. When you feel a strong emotion like frustration or anger, take a deep breath before responding.

Use stress management techniques. Deep breathing, yoga, or relaxation exercises help calm your mind and body in challenging situations.

3. Improve your empathy

Engage in active listening. Give your full attention to the speaker without thinking about your response or interrupting them.

Put yourself in others’ shoes. When dealing with conflicts, consider how others might feel and what drives their actions.

Observe nonverbal communication. Facial expressions, gestures, and tone of voice often reveal more than words.

4. Develop social skills

Strengthen your relationships. Spend time connecting with colleagues, friends, and family. Genuine interest and willingness to help enhance social interactions.

Practice assertive communication. Express your thoughts clearly without being aggressive or passive while respecting others' opinions.

Join an emotional intelligence course

This workshop is designed to provide you with practical tools to enhance your emotional intelligence. You'll learn methods to identify, understand, and regulate emotions, improve interpersonal communication, and build strong relationships.

Name	Code	Language	Course duration	Form	Event date	Price
Emotional intelligence: key to professional success	PU23010086-0002		2 days	classroom The course with an instructor in classroom. classroom	open term	11 500 Kč