Course description
The course summarizes fundamental platform features by:
- Describing the ServiceNow user interface
- Providing a summary of the database schema
- Demonstrating uses for commonly accessed applications
- Introducing advanced functionality, such as scripting and application development
Required knowledge
It is critical you are familiar with ServiceNow platform basics, terminology, and how to navigate around in the system prior to attending System Administration Fundamentals. These concepts are taught in our flagship Welcome to ServiceNow course.
Target audience
This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.
Course content
The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.
- Module 1: User Interface & Navigation
- Module 2: Collaboration
- Module 3: Database Administration
- Module 4: Self-Service & Process Automation
- Module 5: Introduction to Development
- Module 6: Capstone Project
Certification
By completing this course you will achieve the following: ServiceNow Administration Fundamentals
Materials
Materials are in electronic form from official ServicNow tool.
Objectives
Upon completion of this course, attendees will be able to:
- Configure applications and modules
- Build 'Self-Service' experiences
- Setup notifications
- Create reports/dashboards
- Manage data
- Enable productivity
- Maintain an instance
- Enhance an instance
- Package enhancements for testing
