Course description
ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to meet customer business requirements and serves as foundational training for implementing line-of-business applications.
This course covers common technical aspects of an implementation and provides practice working as part of a deployment team. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view of all team roles and responsibilities.
Course content
Using hands on labs, activities, lectures, and simulations, students build on existing knowledge and skills by applying implementation best practices, covering:
- Using common resources to learn about ServiceNow
- Core system setup, including configuration management database (CMDB)
- Supported authentication options
- Application security and encryption
- Configuration best practices and design principles
- Integrations, including LDAP, Single Sign On, and IntegrationHub
- Instance Management and data hygiene
Working in teams with development and test instances, students will experience:
- Hands on implementation based on functional requirements
- End to end sprint cycles, including planning, execution, and review
- Go live preparation
- Deployment of code to a test instance
Certification
By completing this course you will achieve the following: ServiceNow Platform Implementation
Materials
Materials are in electronic form from official ServicNow tool.
