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Assertiveness in practice

Each of us encounters various difficult communication situations. Not only the communication skill itself, but also the ability to work with one's emotions and the emotions of the communication partner play a role in the successful management of these situations. 
Level
Designed for participants without knowledge and experience
basic
Course length
1 day
Language
 cz  eu
Course code
KT21130301
Personal development
Category:
Do you want this tailor-made course to your company? Contact us

Courses with lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
27. 11. 2024 09:00 - 17:00
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: KT21130301-0020
Price without VAT
4 900 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: KT21130301-0002
Price without VAT
4 900 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: KT21130301-0013
Price without VAT
4 900 Kč

Expressions of participants

ilustrační obrázek Eliška P.
Eliška P.
"The course met my expectations and I learned a lot of practical skills, which I plan to apply in my private and working life. I am looking forward to trying out a lot of good advice in the field of assertiveness, self-assertion, conflict resolution that I take away from the course."

Course description

Feelings of anger, guilt, fear or stress can have a very negative effect on the outcome of communication. As part of our training, we will focus on both levels of successful management of challenging situations - emotional management and effective communication. The training will be based on the experience and specific situations of the participants. We will apply individual communication techniques to the difficult situations they have entered - for example, how to give negative feedback so that the other does not get upset; how to refuse and be accommodating; how to react to offensive statements or criticism or how not to get involved in manipulative games.

Course content

What communication situations do I want to train?
  • Definition of difficult communication situations
  • In these situations, we will then show the practical use of the techniques discussed

Emotions and communication
  • How emotions affect the quality and course of communication
  • How to work with negative emotions and prevent emotional abductions
  • 5 approaches to difficult situations - analysis of one's own style and definition of determining a suitable approach for defined situations
  • Tips for demanding communication situations: How to convince others? 5 steps to consent, How to provide negative feedback and maintain a relationship, How to receive feedback / criticism, How not to be distracted from essentials, How to communicate disagreement, Rejection of a request, How to detect manipulation and how to respond to it)...

Materials

The  course includes training materials with tests, practical worksheets, tasks, exercises, summaries. 
 All participants will get a certificate of attendence.

Objectives

In the course you will learn:
  • how emotions affect our communication
  • how to use emotions in relationships effectively
  • how to prevent emotional abductions
  • what approaches you usually take to difficult communication situations
  • how to establish a relationship with people of different personality types
  • practical tips for difficult communication situations
    (How to refuse and respond, How to provide negative feedback and maintain a relationship, How to recognize and respond to manipulation, How to respond to offensive statements and criticism, How to recognize and respond to manipulation) 

Lecturers

Mgr. Olga Lošťáková M.A., DiS.
Mgr. Olga Lošťáková M.A., DiS.

Olga is a coach and coach in the field of soft skills. Her trainings are based on training using role-playing games and a camera, she uses a coaching approach. The result is a deeper self-knowledge of the participant and faster acquisition of new skills.

She has been developing soft skills since 2007, and has worked with more than 9,000 participants in various fields (IT, manufacturing, FMCG, retail chains, finance) as part of her training programs. The success for Olga is a satisfied client who fulfills his dreams and goals within the cooperation and sees the real benefit of the training for his practice. In working with clients, he uses the experience gained in managerial and consulting activities in the field of HR and education.

She is the co-author of the book "Business and Managerial Presentation" (Grada, 2010). In 2015, it received the LIGS AWARDS: Adult Education Personality Award 2014 in the category "Practical application of adult education and andragogy (coach, trainer, lecturer, tutor, coach, etc.)"

She trains and coaches in Czech and English. All trainings are conducted in an interactive way (I use a coaching approach and various interactive methods).

Do you want this tailor-made course for your company?

Contact us

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Expressions of participants

ilustrační obrázek Eliška P.
Eliška P.
"The course met my expectations and I learned a lot of practical skills, which I plan to apply in my private and working life. I am looking forward to trying out a lot of good advice in the field of assertiveness, self-assertion, conflict resolution that I take away from the course."

Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
Soft skills 15. 2. 2024
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Stanislav Vojtíšek is a former captain of one of the world's most prestigious airlines, Turkish Airlines. As a commercial pilot, he worked since the mid-90s, flying various aircraft types, including the Airbus A330 and Boeing.

Náhledový obrázek novinky
Soft skills 19. 8. 2021
How to make it easier to return to the office?

Some people spent quite a bit of time at the home office, setting up new rituals and a daily routine. Our brains don't like to change anything, so we can feel higher levels of stress, anxiety and fear of going back to the office. Try to imagine that it is similar to when children return to school after the holidays. Some are afraid, some are looking forward. So if you are not exactly thrilled with your physical return to work, I will give you some tips on how you can make it easier. 

Náhledový obrázek novinky
Soft skills 13. 7. 2021
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Many studies show that the transition of work to the online environment has changed the nature of social capital (the sum of contacts we can use effectively because we know each other). On the one hand, employees report more meetings than ever before, but on the other hand, they report greater isolation due to "less" connections with others, which makes them uneasy and changes their behavior.

Why with us