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EXAM ITIL® 4 Specialist: Create, Deliver and Support

This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services.
Level
Designed for participants with advanced knowledge and experience
advanced
Course length
90 minutes
Language
Course code
PU21010190
ITIL®
Category:
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Course description

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass - 65%
  • 60 minutes’ duration
  • The exam is conducted in English. It is possible to choose German, French, Chinese or another language at your request.
  • Closed book.
If your native language is different from the exam language you receive 25% more time to complete your exam. For example, a non native English speaker taking the ITIL foundation exam in English will be given 112 minutes to complete the exam instead of the standard 90 minutes.

Accredited exams ITIL® 4 Managing Professional Transition is provided by ict-123.com, accredited by the PeopleCert Examination Institute. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Required knowledge

  • ITIL® Foundation Certificate in IT Service Management 
or
  • ITIL® 4 Managing Professional Transition Certificate
  • Training ITIL® 4 Specialist: Create, Deliver and Support through an Accredited Training Organisation

Course content

The certification is valid for 3 years. After that, recertification is required.

Certification

Exams are delivered only in Online proctoring format
  • Candidates can take their exam securely at any time, from any place
  • State-of-the-art PeopleCert in-house online proctoring technology
  • Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
  • 24/7/365 availability to schedule exams
  • Live proctors/invigilators for all exams offered
  • Multi-language speaking proctors available
  • Supported both in Windows and Mac OS
An interesting option is RETAKE (Take2) - The possibility of passing the certification exam again within 6 months of the first unsuccessful attempt. RETAKE is needed to order before the first attempt.
The advantage is the price. You repeat the failed exam for a fraction of the price without having to buy it again at the full price. 

Materials

An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Do you want this tailor-made course for your company?

Contact us

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