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ITIL® 4 Acquiring & Managing Cloud Services + exam

The ITIL 4 Acquiring and Managing Cloud Services qualification is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes. It is also intended to provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.
Level
Designed for participants with basic knowledge and experience
intermediate
Course length
3 days
Language
 cz  eu
Course code
PU22010005
ITIL®
Category:
Do you want this tailor-made course to your company? Contact us

Courses with lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU22010005-0001
Price without VAT
28 900 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU22010005-0002
Price without VAT
28 900 Kč

Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "

Course description

The course will help you to:
  • Analyze available solutions and potential benefits using a vendor-neutral approach
  • Effectively Identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

  • C-level (and aspiring C-level)
  • Cloud architects and cloud consultants
  • Procurement and Capture Managers considering procuring cloud services
  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Course content

Introduction
  • What is the cloud?
  • The origins of cloud
  • Types of cloud solution
  • Deciding to use cloud services
  • Cloud as a key component of digital strategy
  • The role of cloud services in a digital transformation
  • Cloud services and sustainability objectives
  • Governance
Explore: Can the organization benefit from cloud?
  • Understanding the cloud’s role in strategy
  • Setting the strategic scope
  • Cloud strategic positioning
  • Value: outcomes, costs, and risks
  • Formulating the initial cloud strategy
Engage: Meeting a cloud service provider
  • Understanding the CSP landscape
  • Types of services to be considered
  • Defining requirements for cloud services
  • Request for information and proof of concept
  • Conducting a cloud readiness assessment
  • Engaging with cloud service providers
  • Reviewing the cloud strategy and cloud service requirements
Offer: Selecting the right services and service provider
  • Establishing a desired minimum return on investment
  • Communicating requirements
  • Request for proposal
  • Reviewing proposals
  • Determining the return on investment of the proposed cloud services
  • Defining and communicating a business case for cloud services
Agree: Negotiating and planning
  • Agreeing and planning value co-creation
  • Negotiating and agreeing a cloud service
  • Cloud service agreements
  • Shared responsibility model
  • Roles and responsibilities map
  • Charging models
Onboard (and offboard): Moving to the cloud
  • General considerations
  • Migrating to cloud as a part of an onboarding initiative
  • Security and compliance considerations
Co-create: Enabling value
  • Operating model alignment
  • The value co-creation map for cloud
  • Value co-creation drivers in practice
  • Managing the optimization of cloud service consumption
  • Managing cloud service quality
  • Using cloud tools for value co-creation
Realize: Measuring and improving
  • Maintaining operating model alignment
  • VUCA and the value co-creation map
  • Continual improvement and the value co-creation map for cloud

Certification

The certification is valid for 3 years. After that, recertification is required.
  • Without the possibility of using materials.
  • 40 questions with a choice of 4 options.
  • 65% correct answers for passing the exam (26 out of 40).
  • Length 90 min (+23 min for candidates who do not have English as their mother tongue).
Exams are delivered only in Online proctoring format
  • Candidates can take their exam securely at any time, from any place
  • State-of-the-art PeopleCert in-house online proctoring technology
  • Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
  • 24/7/365 availability to schedule exams
  • Live proctors/invigilators for all exams offered
  • Multi-language speaking proctors available
  • Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

  • To provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes.
  • To provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

Do you want this tailor-made course for your company?

Contact us

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Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "

Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
Project management 27. 6. 2024
The difference between Six Sigma and Lean Six Sigma

Both methodologies focus on improving processes and increasing efficiency. But they have different approaches and goals. Let's look at the main differences between the two methodologies.

Náhledový obrázek novinky
DevOps 20. 6. 2024
eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

Náhledový obrázek novinky
Project management 14. 4. 2024
The Six Sigma method and its benefits

Six Sigma is a process management and quality improvement methodology that focuses on minimizing variability and imperfections in processes and products. The goal of Six Sigma is to achieve maximum output quality and minimize the occurrence of errors or defective products.

Why with us