Courses with lecturer

Term

Language

Place

Form

Price without VAT

9. - 11. 12. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010405-0049

Price without VAT

27 500 Kč

Order

27. - 29. 1. 2025

Language

Place

Praha

Form

classroom

Code of the course: PU21010405-0051

Price without VAT

27 500 Kč

Order

27. - 29. 1. 2025

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0052

Price without VAT

27 500 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0009

Price without VAT

27 500 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010405-0010

Price without VAT

27 500 Kč

Order

Self Study

Term

Language

Place

Form

Price without VAT

Open term

Language

Place

online

Form

self-study

Code of the course: PU21010405-0047

Price without VAT

21 500 Kč

Order

Expressions of participants

Sion A.
IBM

"I just wanted to say thank you as has been a very engaging couple of days and I have learned a lot. It was definitely some of the best training I have been given, so thanks!"

Tereza B.
GuideVision

"The lecturer provided very professional presentation - the topic was presented in very understandable form, which was highly appreciated.
The online form worked very well for me - I could easily made screenshots / notes. Plus there were no technical issues on the lecturer's side.
In general I enjoyed the course very much."

Chris B.
IBM

"I would like to thank the lecturer for a great 3 days of the ITIL course. I passed the exam with 98%.
I think this is a good reflection of her tutoring rather than my ITIL skills :) It was also good advice to do the exam as soon as possible."

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Tomáš N.

"The training met my expectations, very beneficial.
The lecturer led the whole course in a very good way - lots of examples from real life."

Karel K.
freelancer

"Thanks to the opportunity to try out ITIL, the training has practically taken on a different dimension. For other Foundation trainings, it was always just a theory related to terminology. At this training, I was finally able to imagine the practical side of things. Above-standard good training."

David B.
LINET Group

"I appreciate that the training was not monotonous, but was interspersed with pauses, exercises and test questions, so keeping the attention was trouble-free. Above all, the examples and test questions were ideal for practical practice. The lecturer was able to explain everything clearly and give examples. At the moment when we were not sure of something, the lecturer directed us to the correct answer. This training helped me expand my education and prepare for certification that will help with project management. "

Milan Ch.
SoftwareONE Czech Republic s.r.o.

"I completed the ITIL training in order to gain formal knowledge and unify concepts. The lecturer and his approach were absolutely great. The online format suited me. I already knew the tools for managing ITIL processes, so they were not new to me."

Nadja A.J.

"Professional approach of a lecturer who had rich knowledge and experience. "

Heinrich H.

"The lecturer was very well prepared and was always able to answer any questions. The training prepared me perfectly for the certification exam."

Course description

The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.

ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.

ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

This basic course is intended for everyone who is involved in IT projects or digital transformation. It is also suitable for those who want to move from ITIL® version 3.

Course content

Key concepts of service management
Key concepts of ITIL
Guiding principles
Introduction to ITIL4 practices
Continual improvement
Wrap-up and review
Value streams (practical exercise)
Preparation for the ITIL® 4 Foundation exam
ITIL® 4 Foundation Exam

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:

Official eBook
Exam Voucher - inclusive of proctor
Learning Resource Kit
Interactive eLearning
Auto-marked Sample Papers
Free Exam Re-take
Official Mock Exam

Certification

The exam is conducted in English. It is possible to choose German, French, Polish, Chinese or another language at your request.

Length 60 min (+15 min for candidates who do not have English as their mother tongue).
40 questions with a choice of 4 options.
65% correct answers for passing the exam (26 out of 40).
Without the possibility of using materials.
You will have a possibility of passing the certification exam again within 6 months of the first unsuccessful attempt.

The certification is valid for 3 years. After that, recertification is required.

The exam is Online proctored = After ordering the test, you choose the date of the exam (24/7). You can join the test from the comfort of your home or office. PeopleCert certification authority online proctors perform identification using sophisticated technology and supervise you remotely throughout the test.

Materials

Proctored exam for every participant.
Accredited training materials.
An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Quiz
Sample papers

Objectives

Prepare for and successfully pass the ITIL® 4 Foundation certification exam
Know the concept of providing IT services
Understand ITIL implementation approaches
Know selected ITIL practices and how to use them
Use uniform terminology

Do you want this tailor-made course for your company?

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The Six Sigma method and its benefits

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