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ITIL® 4 Sustainability in Digital & IT + exam

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.
This module helps address sustainability challenges in relation to digital and IT strategies, tactics, and operations.
Level
Designed for participants with basic knowledge and experience
intermediate
Course length
3 days
Language
 cz  eu
Course code
PU22010004
ITIL®
Category:
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Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "
ilustrační obrázek Carol A.
Carol A.
"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Course description

The course will help you to:
  • understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services,
  • effectively address VUCA challenges through sustainable strategies, procurement, products and practices,
  • obtain a practical grounding in the key principles of sustainability,
  • conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

  • IT/Digital/Service Strategists
  • Service Designers/Architects
  • Product/Service Managers
  • ITSM Managers and aspiring ITSM Managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Course content

Introduction
  • The key concepts of sustainability
  • Digital technology, IT services, and sustainability
  • Benefits of sustainability
What is the vision?
  • The role and structure of a sustainability vision
  • Sustainability models, issues, and concept
  • Digital sustainability
  • Materiality assessment
  • Stakeholders and commitment to sustainability
Where are we now?
  • Understanding the context
  • External assessment
  • Internal assessment
  • SWOT analysis
  • Audits and other ways to run an assessment
  • Current state report
Where do we want to be?
  • Defining the sustainability objectives
  • Justifying the sustainability objectives
How do we get there?
  • Strategies for sustainability
  • Embedding sustainability into the service value system
  • Planning recommendations
Take action
  • Taking sustainable action
  • Sustainability in VUCA environments
  • Ongoing activities while pursuing sustainability goals
Did we get there?
  • Sustainability measurement
  • Sustainability reporting
How do we keep the momentum going?
  • Continuous orientation
  • Governance and audit
  • Communication
  • Collaboration
  • Innovation
  • Staying up to date

Certification

The certification is valid for 3 years. After that, recertification is required.
  • Without the possibility of using materials.
  • 35 questions with a choice of 4 options.
  • 65% correct answers for passing the exam (23 out of 35).
  • Length 60 min (+15 min for candidates who do not have English as their mother tongue).
Exams are delivered only in Online proctoring format
  • Candidates can take their exam securely at any time, from any place
  • State-of-the-art PeopleCert in-house online proctoring technology
  • Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
  • 24/7/365 availability to schedule exams
  • Live proctors/invigilators for all exams offered
  • Multi-language speaking proctors available
  • Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

  • To provide candidates with an understanding of what ‘sustainability’ means and how it can deliver value.
  • To provide candidates with an understanding of the practical steps required to develop and implement a sustainability strategy.
  • To provide the candidate with the practical skills necessary to enable an organization to deliver value by introducing sustainable practices.

Lecturers

Mgr. Jiří Pilný
Mgr. Jiří Pilný

Agile enthusiast, lecturer of ITIL4, DevOps, PRINCE2, IPMA, SCRUM.

In his practice, he gained rich experience in managerial positions in public administration and the private sector. In recent years, he mainly devoted himself to projects at Microsoft and managed projects in the Statutory City of Liberec for several years.

He has 15 years of experience with IT Service Management standards, ITIL, project management or as a Game Leader for business simulation. Among his most successful projects are the Office online, Parking Liberec, MS Tools for budget management, investments, subsidies, PRINCE2® Accelerator (SW solution according to the PRINCE2 methodology).

Do you want this tailor-made course for your company?

Contact us

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Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "
ilustrační obrázek Carol A.
Carol A.
"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
ITIL 21. 2. 2026
ITIL® 5 Certification Scheme

The official ITIL®5 qualification scheme is clearly structured and allows for gradual development according to role, experience, and professional ambitions. From Foundation level through Managing Professional and Strategic Leader to ITIL® 5 Master, it offers systematic development of competencies in the areas of digital product management, services, and AI governance.

Náhledový obrázek novinky
ITIL 17. 2. 2026
The new ITIL®5 is here!

The new version expands the framework to include AI support for decision-making, strengthens work with value streams, and more clearly links the value chain to the service lifecycle. It brings evolution, not revolution—and builds on the principles of ITIL® 4.

Náhledový obrázek novinky
Project management 5. 12. 2024
General Electric saved $700 million by implementing the Six Sigma methodology

General Electric (GE) is a great example of a company that has successfully implemented the Six Sigma methodology into its manufacturing processes. GE is an American multinational conglomerate active in various sectors such as aviation, energy, healthcare or finance.

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