Courses with lecturer

Term

Language

Place

Form

Price without VAT

27. - 29. 1. 2025

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0083

Price without VAT

24 600 Kč

Order

27. - 29. 1. 2025

Language

Place

Praha

Form

classroom

Code of the course: PU21010065-0088

Price without VAT

24 600 Kč

Order

10. - 12. 3. 2025

Language

Place

Praha

Form

classroom

Code of the course: PU21010065-0089

Price without VAT

24 600 Kč

Order

10. - 12. 3. 2025

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0090

Price without VAT

24 600 Kč

Order

20. - 21. 3. 2025

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0091

Price without VAT

24 600 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0018

Price without VAT

24 600 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010065-0019

Price without VAT

24 600 Kč

Order

Self Study

Term

Language

Place

Form

Price without VAT

Open term

Language

Place

online

Form

self-study

Code of the course: PU21010065-0059

Price without VAT

19 000 Kč

Order

Expressions of participants

Andrea M.
Generali

"Excellent lecturer, nice premises and good refreshments. Overall satisfaction :)"

Jakub Němec
NTT CZ

"Despite the large amount of information in a short time, the training was understandable, well presented and structured. Both theoretical and practical information was mentioned during the training."

Peter Tomšej
NTT CZ

"The lecturer has a very pleasant demeanor. Professional explanation including practical examples. I enjoyed the course."

Sion A.
IBM

"I just wanted to say thank you as has been a very engaging couple of days and I have learned a lot. It was definitely some of the best training I have been given, so thanks!"

Tereza B.
GuideVision

"The lecturer provided very professional presentation - the topic was presented in very understandable form, which was highly appreciated.
The online form worked very well for me - I could easily made screenshots / notes. Plus there were no technical issues on the lecturer's side.
In general I enjoyed the course very much."

Chris B.
IBM

"I would like to thank the lecturer for a great 3 days of the ITIL course. I passed the exam with 98%.
I think this is a good reflection of her tutoring rather than my ITIL skills :) It was also good advice to do the exam as soon as possible."

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Tomáš N.

"The training met my expectations, very beneficial.
The lecturer led the whole course in a very good way - lots of examples from real life."

Karel K.
freelancer

"Thanks to the opportunity to try out ITIL, the training has practically taken on a different dimension. For other Foundation trainings, it was always just a theory related to terminology. At this training, I was finally able to imagine the practical side of things. Above-standard good training."

David B.
LINET Group

"I appreciate that the training was not monotonous, but was interspersed with pauses, exercises and test questions, so keeping the attention was trouble-free. Above all, the examples and test questions were ideal for practical practice. The lecturer was able to explain everything clearly and give examples. At the moment when we were not sure of something, the lecturer directed us to the correct answer. This training helped me expand my education and prepare for certification that will help with project management. "

Course description

The course offers a perfect balance between theory and practice, ensuring you are well-prepared to apply the knowledge gained in real-world scenarios. Our participants consistently appreciate the instructor's ability to explain complex material clearly and support the teaching with real-life examples. Whether you are a beginner or have previous experience with ITIL, this course will guide you through all the key concepts and prepare you for successfully passing the certification exam.

Why choose Pumpedu for your course?

Interactive training: A mix of theory and practical tasks for better understanding.
Experienced instructor: Our instructors are experts with extensive practical experience and the ability to convey complex material in an understandable way.
Flexible format: Choose from in-person, online, or self-study options.

What is ITIL?
ITIL methodology includes useful practices for IT departments and organizations. It covers many areas, such as incident management, handling SLA agreements, setting up a Service Desk, and more. ITIL helps organizations deliver high-quality IT services effectively.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Target audience

This basic course is intended for everyone who is involved in IT projects or digital transformation. It is also suitable for those who want to move from ITIL® version 3.

Course content

Key concepts of service management
Key concepts of ITIL
Guiding principles
Introduction to ITIL4 practices
Continual improvement
Wrap-up and review
Value streams (practical exercise)
Preparation for the ITIL® 4 Foundation exam
ITIL® 4 Foundation Exam

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:

Official eBook
Exam Voucher - inclusive of proctor
Learning Resource Kit
Interactive eLearning
Auto-marked Sample Papers

Certification

The exam is conducted in English. It is possible to choose German, French, Polish, Chinese or another language at your request.

Length 60 min (+15 min for candidates who do not have English as their mother tongue).
40 questions with a choice of 4 options.
65% correct answers for passing the exam (26 out of 40).
Without the possibility of using materials.

The certification is valid for 3 years. After that, recertification is required.

The exam is Online proctored = After ordering the test, you choose the date of the exam (24/7). You can join the test from the comfort of your home or office. PeopleCert certification authority online proctors perform identification using sophisticated technology and supervise you remotely throughout the test.

Are you nervous from exam?
You have the option to take the certification exam again within 6 months of the first unsuccessful attempt. This second attempt needs to be ordered when ordering the training.

Materials

Proctored exam for every participant.
Accredited training materials.
An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Quiz
Sample papers

Objectives

Prepare for and successfully pass the ITIL® 4 Foundation certification exam
Know the concept of providing IT services
Understand ITIL implementation approaches
Know selected ITIL practices and how to use them
Use uniform terminology

Do you want this tailor-made course for your company?

News with the course

Project management 27. 6. 2024

The difference between Six Sigma and Lean Six Sigma

Both methodologies focus on improving processes and increasing efficiency. But they have different approaches and goals. Let's look at the main differences between the two methodologies.

DevOps 20. 6. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

Project management 14. 4. 2024

The Six Sigma method and its benefits

Six Sigma is a process management and quality improvement methodology that focuses on minimizing variability and imperfections in processes and products. The goal of Six Sigma is to achieve maximum output quality and minimize the occurrence of errors or defective products.

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Follow-up courses