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ITIL® 4 Specialist: Drive Stakeholder Value + exam

The course focuses on the transformation of demand into value through IT services (interaction between service providers and their customers, users, suppliers and partners). 
You can choose between 3-days course with instructor or six-month access to e-Learning.
Level
Designed for participants with advanced knowledge and experience
advanced
Course length
3 days
Language
 cz  eu
Course code
PU21010069
ITIL®
Category:
Do you want this tailor-made course to your company? Contact us

Courses with lecturer

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
10. - 12. 2. 2025
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU21010069-0041
Price without VAT
33 600 Kč
17. - 19. 3. 2025
Language
Place
Praha
Form
classroom
?
The course with an instructor in classroom.
Code of the course: PU21010069-0040
Price without VAT
33 600 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU21010069-0012
Price without VAT
33 600 Kč
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
virtual classroom
?
Online training with a lecturer at a specific time.
Code of the course: PU21010069-0013
Price without VAT
33 600 Kč

Self Study

Term
Language
Place
Form
?
How and where the course takes place.
Price without VAT
Open term
?
We will agree on a specific date together. This is a non-binding order.
Language
Place
online
Form
self-study
?
The combination of theory and practical examples. Available 24/7.
Code of the course: PU21010069-0038
Price without VAT
20 500 Kč

Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "

Course description

You will learn about key topics such as SLA design, multi-vendor management, communication, relationship management, CX and UX design, customer path mapping, etc., and get tools to increase the satisfaction of all stakeholders. The price of the course includes the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Required knowledge

ITIL® 4 Foundation course and certification exam.

Target audience

Experts responsible for stakeholder management and integration. Also for those who focus on mapping the journey and customer experience, and those who are responsible for fostering relationships with partners and suppliers.

Course content

  • Relationship management
  • Portfolio management
  • Service request management
  • Supplier management
  • Business analysis
  • Service level management
  • Service catalog management
  • Service Desk
e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:
  • Official eBook
  • Exam Voucher - inclusive of proctor
  • Learning Resource Kit 
  • Interactive eLearning
  • Auto-marked Sample Papers

Certification

  • Prerequisites:  The candidate must have passed the ITIL® 4 Foundation exam
  • Without the possibility of using materials
  • 40 questions with a choice of 4 options
  • 70% correct answers for passing the exam (28 of 40)
  • The exam is conducted in English. It is possible to choose French, Spanish or another language at your request.
  • Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
  • Bloom's taxonomy level 2 and 3
The certification is valid for 3 years. After that, recertification is required.

Exams are delivered only in Online proctoring format
  • Candidates can take their exam securely at any time, from any place
  • State-of-the-art PeopleCert in-house online proctoring technology
  • Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
  • 24/7/365 availability to schedule exams
  • Live proctors/invigilators for all exams offered
  • Multi-language speaking proctors available
  • Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

  • Learn how to design and improve customer journeys
  • Learn the characteristics of markets, marketing activities and techniques
  • Be able to describe and analyze customer needs as well as internal and external factors that affect them
  • Create demand and define service offers
  • Align expectations and agree on details of services
  • Know how to recognize and verify the value of a service

Do you want this tailor-made course for your company?

Contact us

News with the course

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Previous courses

Follow-up courses

Expressions of participants

ilustrační obrázek E. Beekveldt
E. Beekveldt
E. Beekveldt
"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
 "

Do you want this tailor-made course for your company?

Contact us

News with the course

Náhledový obrázek novinky
Project management 27. 6. 2024
The difference between Six Sigma and Lean Six Sigma

Both methodologies focus on improving processes and increasing efficiency. But they have different approaches and goals. Let's look at the main differences between the two methodologies.

Náhledový obrázek novinky
DevOps 20. 6. 2024
eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

Náhledový obrázek novinky
Project management 14. 4. 2024
The Six Sigma method and its benefits

Six Sigma is a process management and quality improvement methodology that focuses on minimizing variability and imperfections in processes and products. The goal of Six Sigma is to achieve maximum output quality and minimize the occurrence of errors or defective products.

Why with us