Is ITIL still interesting?

In this article, we question whether ITIL® is still a suitable framework for process management in IT. We define several key factors that could influence whether ITIL still remains relevant or is replaced by other approaches.

ITIL (IT Infrastructure Library) is an established framework and set of practices for managing IT services, developed and maintained by a British government organization in the field of information technology. ITI provides proven practices for planning, implementing, and managing IT services, with an emphasis on efficiency, quality and expert management.

Current factors influencing IT

1) Digitization and agile approaches

Organizations today are increasingly focusing on digitization and agile approaches in the IT field. This may raise the question of whether the formal processes of ITIL are too inflexible for rapidly changing environments. However, it is important to note that ITIL is compatible with agile methodologies and can be adapted to support these new approaches.

2) Cloud services and outsourcing

With the growing use of cloud services and outsourcing, the way IT services are operated and managed is changing. ITIL is often seen as a suitable framework for managing relationships with service providers and defining service level agreements (SLAs), which are crucial for successful outsourcing agreements.

3) Maintaining service quality

One of the main goals of ITIL is to ensure high-quality IT services through the definition of procedures and standards. This remains relevant because organizations still need to ensure that their IT services are reliable, secure, and compliant with established requirements.

4) Customer focus

ITIL emphasizes customer orientation and support for business processes. Despite changes in technologies and approaches, it remains important to ensure that IT services support customer needs and contribute to achieving the company's business goals.

From the above, it is evident that it is still beneficial to educate oneself in ITIL, especially if you work or intend to work in the field of IT services and IT infrastructure management. ITIL provides a framework of proven practices and principles that can help you manage and provide IT services more effectively.

Education in ITIL will enable you to understand the concepts, processes and functions associated with IT service management. You will gain knowledge of best practices for planning, delivering, and supporting IT services, and be better able to understand how ITIL contributes to improving quality and efficiency in the IT field.

It is also important to recognize that ITIL evolves and adapts to new trends and challenges in the IT field. The newer version of ITIL, ITIL 4, focuses on agile approaches, digital transformation, and integration with other frameworks and methodologies.

However, it is also important to note that ITIL is not the only framework that exists for IT service management. There are other approaches, such as DevOps or COBIT. It is therefore advisable to have a comprehensive view of IT service management and choose the most suitable framework that aligns with the specific needs and goals of your organization.

Choose a suitable training

Name	Code	Course duration	Form	Event date	Price
ITIL® 4 Foundation + exam	PU21010065-0048	3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	10. 7. 2023 09:30	26 000 Kč
ITIL® 4 Specialist: High Velocity IT + exam	PU21010070-0036	3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	4. 9. 2023 09:00	34 900 Kč
ITIL® 4 Strategist: Direct, Plan and Improve + exam	PU21010072-0030	3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	6. 11. 2023 09:30	34 900 Kč
ITIL® 4 Foundation + exam (2 attempts)	PU21010405-0028	3 days	virtual classroom Online training with a lecturer at a specific time. virtual classroom	10. 7. 2023 09:30	27 500 Kč

The demand for professionals with ITIL knowledge remains strong in the Czech market. Whether it is for internal IT departments or IT service providers, there is a need for qualified professionals who can manage and optimize IT services.