Course description
It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.
The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Required knowledge
ITIL® 4 Foundation course and certification exam.
Target audience
ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).
Course content
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:
- Official eBook
- Exam Voucher - inclusive of proctor
- Learning Resource Kit
- Interactive eLearning
- Auto-marked Sample Papers
- Free Exam Re-take
- Official Mock Exam
Certification
The certification is valid for 3 years. After that, recertification is required.
- Prerequisites: The candidate must have passed the ITIL® 4 Foundation exam
- Without the possibility of using materials
- 40 questions with a choice of 4 options
- 70% correct answers for passing the exam (28 of 40)
- The exam is conducted in English. It is possible to choose German, French, Chinese or another language at your request.
- Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
- Bloom's taxonomy level 2 and 3
Are you nervous from exam? Don´t be, you have a second attempt.
An interesting option is the possibility of passing the certification exam again within 6 months of the first unsuccessful attempt. This
second attempt is needed to order before the first attempt.
Online proctored exam - Choose an exam date (
24/7). You can join the test from the comfort of your home or office. The PeopleCert´s proctors perform identification using sophisticated technology. They supervise the candidates throughout the exam and they are ready to help if something does not work properly.
Materials
Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.